Sendcloud — SOP Swimlanes

Klikbare procesflows op basis van Sendcloud API v3 · klik een kaart om de swimlane te openenClickable process flows based on Sendcloud API v3 · click a card to open the swimlane
🤖 AI-Readiness🤖 AI Readiness Onderhoud & goedkeurenMaintenance & approval
17 processen uit de Sendcloud-documentatie, omgezet naar CX-swimlanes. Bron consequent API v3 (v2 is sinds april 2026 in maintenance). Versie 0.1 — concept. AI-Readiness per proces staat nu klaar via de groene knop rechtsboven (voorlopig, zonder volume).
17 processes from the Sendcloud docs, turned into CX swimlanes. Source consistently API v3 (v2 in maintenance since April 2026). Version 0.1 — draft. AI Readiness per process is now available via the green button top-right (preliminary, no volume).

VerzendenShipping

SC-W01
Verzendlabel aanmakenCreate shipping label
 SC-W04
Losse zending aanmakenSingle shipment
 SC-W03
Servicepunt + MulticolloService point + Multicollo
 SC-W05
Internationaal + douaneInternational + customs
 SC-W12
Shipping rules & defaultsShipping rules & defaults
 SC-W13
Carrier-contract koppelenConnect carrier contract

RetourReturns

SC-W06
Retour aanmeldenCreate a return
 SC-W07
Retour valideren & annulerenValidate & cancel return

Tracking & eventsTracking & events

SC-W02
Track & Trace / WISMOTrack & Trace / WISMO
 SC-W16
Event Subscriptions opzettenSet up Event SubscriptionsBETA

OperatieOperations

SC-W08
Pickup inplannenSchedule a pickup
 SC-W09
Zending annulerenCancel a shipment
 SC-W10
Orders importeren (batch)Import orders (batch)
 SC-W11
Adres validerenValidate address

CheckoutCheckout

SC-W17
Dynamic Checkout — bezorgoptiesDynamic Checkout — delivery options

Support & financeSupport & finance

SC-W14
Carrier-claim (verloren/schade/vertraagd)Carrier claim (lost/damaged/delayed)
 SC-W15
Facturen & rapportageInvoices & reporting

🤖 AI-Readiness — dezelfde processen, gescoord🤖 AI Readiness — same processes, scored

Onder elke SOP nu de AI-Scan-laag: per stap 🟢 Automate / 🟡 Assist / 🔴 Human + geschiktheidsscore. Zelfde indeling als hierboven, zo vergelijk je proces en AI-potentie naast elkaar. Voorlopig — zonder volume (totaal 86 Automate / 18 Assist / 1 Human over 17 processen).
Below each SOP the AI-Scan layer: per step 🟢 Automate / 🟡 Assist / 🔴 Human + suitability score. Same layout as above, so you compare process and AI potential side by side. Preliminary — no volume (total 86 Automate / 18 Assist / 1 Human across 17 processes).

VerzendenShipping · AI-Readiness

SC-W01 95%
Verzendlabel aanmakenCreate shipping label
Direct fit · 114/120Direct fit · 114/120
8 A0 ±0 H
 SC-W04 96%
Losse zending aanmakenSingle shipment
Direct fit · 86/90Direct fit · 86/90
6 A0 ±0 H
 SC-W03 93%
Servicepunt + MulticolloService point + Multicollo
Direct fit · 126/135Direct fit · 126/135
9 A0 ±0 H
 SC-W05 82%
Internationaal + douaneInternational + customs
Deels automatiseerbaar · 99/120Partly automatable · 99/120
5 A3 ±0 H
 SC-W12 95%
Shipping rules & defaultsShipping rules & defaults
Direct fit · 71/75Direct fit · 71/75
4 A1 ±0 H
 SC-W13 73%
Carrier-contract koppelenConnect carrier contract
Setup / eenmalig · 55/75Setup / one-off · 55/75
3 A2 ±0 H

RetourReturns · AI-Readiness

SC-W06 94%
Retour aanmeldenCreate a return
Direct fit · 99/105Direct fit · 99/105
7 A0 ±0 H
 SC-W07 89%
Retour valideren & annulerenValidate & cancel return
Deels automatiseerbaar · 80/90Partly automatable · 80/90
4 A2 ±0 H

Tracking & eventsTracking & events · AI-Readiness

SC-W02 90%
Track & Trace / WISMOTrack & Trace / WISMO
Direct fit · 122/135Direct fit · 122/135
8 A1 ±0 H
 SC-W16 89%
Event SubscriptionsEvent Subscriptions
Setup / eenmalig · 67/75Setup / one-off · 67/75
4 A1 ±0 H

OperatieOperations · AI-Readiness

SC-W08 96%
Pickup inplannenSchedule a pickup
Direct fit · 72/75Direct fit · 72/75
5 A0 ±0 H
 SC-W09 89%
Zending annulerenCancel a shipment
Direct fit · 67/75Direct fit · 67/75
4 A1 ±0 H
 SC-W10 97%
Orders importeren (batch)Import orders (batch)
Direct fit · 73/75Direct fit · 73/75
5 A0 ±0 H
 SC-W11 92%
Adres validerenValidate address
Direct fit · 69/75Direct fit · 69/75
4 A1 ±0 H

CheckoutCheckout · AI-Readiness

SC-W17 96%
Dynamic CheckoutDynamic Checkout
Direct fit · 72/75Direct fit · 72/75
5 A0 ±0 H

Support & financeSupport & finance · AI-Readiness

SC-W14 73%
Carrier-claim (verloren/schade)Carrier claim (lost/damaged)
Mens-in-de-lus · 77/105Human-in-the-loop · 77/105
1 A5 ±1 H
 SC-W15 96%
Facturen & rapportageInvoices & reporting
Direct fit · 72/75Direct fit · 72/75
4 A1 ±0 H
CX Digital · www.cxdigital.nl · bron: sendcloud.dev (API v3)source: sendcloud.dev (API v3)